Question 1

Do I need to create an account?

Accepted Answer

Yes, you will need to create an account.

Question 2

Is there an app?

Accepted Answer

Yes! Available on iOS and Android.

Question 3

Can I cancel my membership anytime?

Accepted Answer

Yes, you can manage or cancel your membership at any time.

Question 4

Does my membership renew automatically?

Accepted Answer

Yes, memberships renew automatically on a monthly, quarterly or annual basis, depending on your plan.

Question 5

Can I restart or repeat the sessions?

Accepted Answer

Yes, many people enjoy repeating journeys and returning to individual sessions.

Question 6

How do I access my account?

Accepted Answer

To access your account, click Sign In at the top right of the page and enter your email address. You can request a sign-in link be sent to your email address to sign in without the need for your password or you can enter your password without requesting a sign-in link.

Question 7

How do I reset my password?

Accepted Answer

On the Sign In page, click Sign in with password and then click on set new password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the email, click Reset Password, and you will be directed to select a new password before being redirected to the catalog page. If you have trouble remembering your password, you can also use our Passwordless Sign-In option by requesting a Sign-In Link on the login page.

Question 8

How do I access the videos?

Accepted Answer

Once you sign into your account, navigate the Video section in the top menu to access all of our videos.

Question 9

Why am I experiencing buffering or playback issues?

Accepted Answer

Buffering or playback issues are often related to your internet connection. We recommend a minimum speed of 25 Mbps for smooth streaming. You can also try refreshing the page, using a different browser, or clearing your cache.

Question 10

Can I create multiple accounts with the same email address?

Accepted Answer

No, each email address can only be associated with one account. If you believe you already have an account and can’t remember the login details, please use the Forgot Password link.

Question 11

Why is my credit card being declined?

Accepted Answer

Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.

Question 12

How do I pause or cancel my recurring subscription?

Accepted Answer

To manage your subscription, log into your account and click on your Profile in the top right corner. From there, select Purchases. You can choose to either pause or cancel your membership by clicking End Membership.

Question 13

How do I change my membership plan or update my billing information?

Accepted Answer

To change your membership plan or update your billing information, sign into your account and click Profile at the top right. Then, select Purchases. To change your membership plan, click on Manage Plan under the Membership section and follow the prompts to switch to a different option. To update your billing information, click on Change Payment Method under the Payment Method section and enter your new billing details.

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